These instructions will walk you through
how to change an existing emailaccount in Microsoft
Outlook Express to be able to send and receive email when you are using
Pacific Online's DSL (or other DSL / Cable providers, as long
as you have an active email account hosted by Pacific Online).
If you do not have an email account setup, go back to the main
support page and choose the appropriate
link for setting up your email account based upon the email program
Step 1 Open Outlook Express. Click the "Tools" pull-down menu
near the top, and then click "Accounts...". A new window
Step 2 - Click the "Mail" tab.
If you have more than one account listed, you'll need to click on the
account you wish to update. Then click the "Properties"
button and a new window will open.
Step 3 - You should already have
"pop3.pon.net" (without the quotes) filled in for Incoming
mail. The Outgoing mail (SMTP) needs to be changed to
"smtp2.pon.net" (without the quotes). Your own email address
and password should already be filled in for the Account name and
Password fields. IMPORTANT: You must also click in the check
box next to "My server requires authentication". Then click
the "Settings" button on the right-side and a new window
Step 4 - If the circle next to "Use same
settings as my incoming mail server" is not already selected,
select it now and click OK.
Step 5 - Click OK to return to the
previous window. Click Apply, then click OK again. Click Close and