Unlimited Dial-Up Access Account allows the customer to dial Pacific
Online's Modems with their own modem. Each account is limited to 1
connection at a time, unless you are paying for Multiple accounts. If
your connection is idle (no traffic) for more than 20 minutes then the
Pacific Online connection server will disconnect your connection. This
does not mean you can not call back and reconnect. Pacific Online has
this policy in place to regain resources and reset modems that are not
in use. Connection speeds are not guaranteed because Pacific Online has
no control over the conditions of phone lines or phone service. Pacific
Online will help you resolve problems and every reasonable attempt will
be made to correct slow or bad connections. 56K service is not a Full
56K connection rather a 53Kbs Downstream connection to the calling modem
and a 33.6Kbs connection upstream to Pacific Online. Most callers will
typically experience connection speeds ranging from 28.8 to 43Kbs.
Unmetered/Unlimited Access when used in describing the type of access
Pacific Online provides, means there are no per minute or usage fees
from Pacific Online (except where noted - there are also possible local
telephone company charges for special ISDN or business phone lines) and
there are no per megabyte traffic fees. This does not mean the
connection time is unlimited to the extent of a dedicated connection or
24 hours a day 7 days a week. Pacific Online considers connections over
12 hours per day, averaged over a period of 30 days, a dedicated
connection (in other words, 360 hours a month). If that type of
connection is needed then a dedicated account must be used.
Unlimited E-mail accounts allow the customer to send or receive as much
email as he or she desires. Unlimited Email when used in describing the
type of service Pacific Online provides means there are no limits on the
amount of e-mail a subscriber can send or receive. There is however a
limit on the number of messages and space a mailbox can hold. Each
mailbox is limited to 1000 messages and 100Mb. This limit is in place to
guard against mail bombing and unchecked mailboxes or list Spaming.
Unlimited however does not apply to SPAM. SPAM is the unsolicited
sending or posting of messages to other internet users or mailboxes.
Pacific Online does not allow sending of SPAM from its mail server or
E-mail account features include:
Worldwide E-mail Access via Web Browser
Integrated Calendar in
POP3, SMTP, IMAP, and Web Access protocols
Finger, Unlimited Forwarding, Vacation
messaging, and Autoresponders options included
All features and configurations can be
accessed or changed via Web Browser
The Personal Web Sites comes with 25Mb of Disk storage and has a URL
Personal Web Sites also include the forms to E-mail processor. All
Personal Web Sites are limited to 100 Mb of transfer/traffic per day.
Personal Web Sites receiving over 100Mb of transfer/traffic per day
will be charged $5 per 50Mb of transfer/traffic beyond the initial
100Mb allotment. Personal Web Sites are not to be used for Businesses
or Commercial ventures; these types of sites need to use Pacific
Online's I-Business Web Hosting Package, unless further arrangements
are made through Pacific Online. All content of the Personal Web Sites
is entirely up to the the owner of the site with the exception of
illegal or pornographic material or illegal or pornographic
activities. These type of materials and activities are not allowed on
Pacific Online's Web Servers. We do not take responsibility for these
personal web sites and/or their contents. Sites not following these
rules will be removed. Web
Site creation and FTP access has to be requested before it is
set-up. For questions about Personal Web Sites, please contact firstname.lastname@example.org
or call Pacific Online at 707-636-2000.
Pacific Online allows subscribers access to over 30,000 newsgroups.
Pacific Online uses Newsguy for our News Service. Newsguy provides
fully redundant multi-location News Servers with huge Gig spools for
large retention times. Pacific Online's newsgroups are only accessible
if you have a Pacific Online dialup account.
Pacific Online provides free technical support to subscribers. The
support usually is limited but not always to problems with your
connection to Pacific Online, E-mail/Newsgroup, Personal Web Site
(set-up and access) and/or anything that may affect your account or
Pacific Online, Inc maintains and operates email filters to
block and/or reject unsolicited email (SPAM) or known tested email
servers operating as open relays. Without operating these filters
unsolicited email would have a negative effect on Pacific Online's
network and email server performance. Pacific Online, Inc does not take
claim or is not liable for lost, blocked, or rejected email.
Unlimited Data Transfer means there are no limits on the amount of
traffic a subscriber can send or receive with his or her dial-up
connection. Some ISP's have limits on dialup account and therefore
charge a per byte amount. We do not. However transfer limits do apply to
personal and business web sites.
Pacific Online is not
responsible for SBC or other telephone carrier prices and/or the taxes,
surcharges, and usage/access fees that may apply for ISDN and/or other
non-Pacific Online provided services. Prices shown are to the best of
our knowledge current and correct. Please refer to SBC or your Telephone
carrier customer representative for exact pricing.
Payments are monthly (auto credit card renewals only), quarterly (3
months at a time, or yearly (a 7.5 percent discount is given on the
monthly charges for year pre-payments DSL EXCEPTED)
is a $10.00 returned check fee.
is not kept in the office for "in office" payments. Any
extra payment will be credited towards your next bill.
is a $5 service fee for a refund on a credit card if a customer
decides to pay by check after their credit card has been
grace period of 10 days from the due date is given for accounts. If
after this period payment has not been received, the account will be
locked until payment is received.
Online offers a full money-back guarantee within the first fourteen
(14) days of service commencing from the date of activation and not
date of first use. (DSL EXCEPTED)
Pacific Online shall refund Customer for any unused, whole 30 day increments remaining in the paid service plan.
We do not automatically charge credit
cards unless you request this.
Bills to remind you of payment are sent
by email (except commercial accounts). If you request a postal bill,
there is a $1.00 per bill/invoice by mail charge.
Prices are subject to change without
Credits or refunds are not given for
system or network outages.
Accounts may be terminated without
refund, after review, if rules or conduct set forth in the Pacific
Online Terms of Service are not followed or
The minimum time for an account to be
put on hold is 1/2 a month - as a result the minimum credit for on
hold accounts is 1/2 a month. If accounts are taken off hold before
1/2 a month then no credit will be given. (DSL EXCEPTED)