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This page will guide you through setting up your computer to connect to Pacific Online using Windows XP. You can also get a copy of these instructions mailed or faxed to you by contacting us here.
Note that these instructions assume that you are using Windows XP in its default state instead of its secondary option of looking like Windows 2000. Also, there seems to be very slight variations of the Connection Wizard between Windows XP Home and Windows XP Professional; the screenshots below were done with Windows XP Professional but the Home versions should look very similar and should not hinder their ability to help you set your computer up to Pacific Online. 

Go to your Start menu, then go to Control Panel. In Control Panel click on "Network and Internet Connections". Now scroll down to the bottom of the page and click on "Network Connections". On the panel that comes up click (or double-click depending on what opens the program) on "Create a new connection".

Step 1

This is just an introduction-type screen describing what you will be doing and what you can do with the Connection Wizard. 
Click the next button when you are ready to continue.

Step 2

Click the dot next to "Connect to the Internet". You could potentially setup any type of connection supported by Windows XP right from this screen, but for your Pacific Online dialup we will be using a simple Dialup Connection configuration.
Click the next button when you are ready to continue.

Step 3

Click the dot next to "Set up my connection manually" since Pacific Online requires certain settings to be enabled and disabled to properly connect to our servers. If you have the Pacific Online (NetSurfer) CD you should cancel this Connection Wizard and run through the install of our CD. 
Please be aware that if you do have a Pacific Online CD that Versions 2 and beyond will only work with Windows XP; Version 1 will not work at all (it will not be able to find Dialup Networking). Our CD's are labeled clearly on the front side of the CD, labeled something to the effect of "CD Version 2.1" or similar to that..
Click the next button when you are ready to continue.

Step 4
Click the dot next to "Connect using a dial-up modem" since you are of course dialing up to Pacific Online via your computers modem. Technically if you had another type of service like Dialup DSL or Static DSL you could set that connection up with this same Connection Wizard but for these instructions we will be setting up your Pacific Online dialup connection.
Click the next button when you are ready to continue.

Step 5

Erase the contents of the "ISP Name" box (if there is anything in the box), then enter in the box (exactly as is typed in the above picture and in this text) "Pacific Online" (no quotes). Technically you can enter anything you would like to enter in this box, but we recommend that you put in Pacific Online as this will make both tech support with us easier as well as letting you know what connections are setup on your computer. If you wish to use another name for whatever reason that is perfectly fine but we do recommend using something that you are going to remember is associated with Pacific Online (pon.net, PON dialup, PON, etc).
Click the next button when you are ready to continue.

Step 6
Erase the contents of the "Phone number" box (if there is anything in the box), then enter in the dialup number for your area. The list of those dialup numbers can be found here. As always, if you cannot find a number that coincides with the city you are in or do not recognize the number as being one for that city, or even if you simply have any doubts as to the locality of any of our dialup numbers, please check with your telephone operator or your phone book as we cannot assume responsibility for long distance charges incurred by using our dialup numbers nor can we guarantee any dialup number to be local for your area.

This is also the area you will need to enter in any special characters or character sets to disable such phone options as Call Waiting, Call Forwarding, Message Boxes, etc. You may need to contact your phone company for directions on what you will need to enter into this box to disable such phone functions.

Last but not least, and most importantly, do not enter an area code at any point while you are putting in your dialup number as this will most likely (90% of the time) cause your computer to dial the number long distance. Only put an area code in the phone number if you are absolutely sure that you need to dial an area code for the area you are in. If you are in any doubt contact your phone company or check your phone book to see if you do need to dial an area code. Chances are that if you do not have to dial an area code for regular voice calls then you probably will not have to have your computer dial an area code when it dials up to our service.

Click the next button when you are ready to continue.

Step 7

Erase the contents of all three of these boxes (if there is any information located in them when you get to this box). In the "User name" box, type in your Pacific Online dialup username all lower-case with no spaces; if you are unsure what this may be, this is your entire email address (if you have an @pon.net email).

If you have a domain name you will need to put in this box domain@pon.net where the domain section is your website address without the www. and the dot-extension. For example if your website was www.my-website.com then you would put in the username box my-website@pon.net all lower-case and without spaces.

As for the three check boxes below, those are probably best left checked. 
If you turn the first checkbox off and are using multiple logins on that machine any user other then on the user the connection was made will need to enter in the login information when they connect (thus keeping unwanted access to your dialup to a minimum). 

If you turn the second checkbox off Windows will assume that you want to use whatever previously setup connection for the default connection making that connection the first dialup Windows tries when you get online. 
If you turn the third checkbox on (should be off by default) Windows will use its internal Firewall software to keep unwanted packets of information and such from getting into your computer. However we do not support setup or troubleshooting of this function of Windows XP so if you do set this up we will nt be able to help you correctly setup or maintain this function of windows. This can also prevent certain online services to not function correctly with your connection as well so we recommend you not turn this on unless you know that you are able to correctly use this function.
Click the next button when you are ready to continue.

Step 8
You are now finished with the setup of Pacific Online through Windows XP's Connection Wizard. We recommend you check the "Add a shortcut to this connection to my desktop" checkbox on to make an easy-to-access icon for Pacific Online right on your desktop.
Click the Finish button when you are ready to save the settings for your Pacific Online setup.

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Last Updated:
03/06/17 11:10 PM

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