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Q. Your email times out, or you receive the same email over and over again like your email is "stuck"; what could be the problem?

A. One of the first things you should consider if your mail is not downloading and or you are getting server timeout errors is perhaps you have a very large file or several large files in your mailbox. Often files over a several MegaBytes (1 MB/MegaBytes = 1000 KB/KiloBytes) can cause these timeouts over a dialup connection. The general rule of thumb is that for every megabyte you download over dialup expect it to take at least 5 to 10 minutes.

Additionally large attachments in your mailbox can "clog" your mailbox so that all the smaller emails before the large attachment will come into your mail box in duplicate over and over again, until the actual large file is removed from the mailbox.

We recommend if any of the above happens, to close your conventional email program, disconnect from the Internet and then reconnect to the Internet. Often conventional email programs such as Outlook express will continue to check your email *even though* you have exited the actual program. This is why we recommend you disconnect from the Internet first, as that will force your email program to stop checking your email. If you try to log into your webmail (mentioned below and your conventional email program is still trying to check your email, that will cause server timeouts and lock you out from your email for up to 10 minutes.

When you reconnect to the Internet open up a web browser (i.e. Firefox, Chrome, Internet Explorer, or Safari) and go to https://mail.b.hostedemail.com and then log in with your email address and password. This is Pacific Online's web based email and logs you right onto the mail server. It is a faster and easier method to view and remove large file attachments.

Once you log in you will see a main screen with all of your emails. If you look on the far right side of this screen you will see a column titled "Size". Files in the range of 1-500 KB are normal sized, 500 KB to 1 MB are a bit bigger, and files over 1 MB in size may cause timeouts, server errors or email in duplicate.

There are check boxes next to each email. If you put in a check and then click on Delete, the email in question will be placed in the Trash folder. Now you are free to use your conventional email program again. If you do not want to delete the large file right away, you can open it and view it, however you should however delete this email *before* opening up your conventional email program such as Outlook Express.

Additional Information (Photo Imaging)
Many large attachments are photographs taken from digital cameras. Many digital cameras these days are taking images that are up to several megabytes in size. An image of that size is of course very slow to download over a dialup connection. If the image is simply resized to a resolution similar to 800x600 at 72dpi - you can expect the image to have a size of 100 to 150kilobytes which makes a much smoother and faster download. In addition a photo sized to 800x600 at 72dpi will still fill up your entire computer monitor screen.

There are many good image processing programs available on the market today that will resize photos, allow you to edit photos, create special photo effects and much more. This is a good idea to do before sending photos to someone using a dialup connection.


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