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| Phone Number |
Check our list of dialup numbers here. |
Dialup Username /
Login Name |
Your Pacific Online email address (@pon.net) |
| Password |
Your Pacific Online password |
| Primary DNS Server |
216.229.96.10 |
| Secondary DNS Server |
216.174.192.250 |
| IP Address |
"Specified by Server" or
"Server Assigned" |
| Default Gateway |
"Specified by Server" or
"Server Assigned" |
| Email Username |
pon.net emails = 1st part of your email
address only. NO @pon.net. Business emails (.com, .net etc) you MUST
use your full email address |
| POP3 Server |
pop3.pon.net |
| SMTP Server Dialup |
smtp.pon.net |
| SMTP Server DSL |
smtp2.pon.net
(must use SMTP authentication) |
| Web-Based Email |
http://email.pon.net |
| SSL-Based Email |
https://athena.pon.net |
| Old Web-Based Email |
http://email.pon.net/oldwebmail |
| Personal FTP Server |
ftp.pon.net |
| Business FTP Server |
ftp.(businessname).(extension) |
Phone Number
Please check with either your phone book or your operator for the locality
of the dialups listed on our web page so you do not incur toll charges.
Pacific Online will not be responsible for charges incurred by use of
these numbers.
Dialup Username / Login Name
Make sure that you type your username lower-case (not UPPERCASE or
UpPeRcAsE) as the system is case-sensitive and requires lower-case.
NOTE I: be sure to include the @pon.net in the dialup username
if you are setting up your connection manually using Dialup Networking on
your computer. For example if your username with
Pacific Online was me, then you would need to put me@pon.net
here. Also include the @pon.net if you are using CD software version 1.0
or lower.
NOTE II: If you are using Pacific
Online CD version
2.0 or higher to setup your dialup connection you do NOT need the @pon.net in your username as it
is automatically entered for you.
Password
Your password is also case sensitive like the username, but if you
requested uppercase characters in your password you will need to capitalize
those characters when entering your password. If your password was password,
then you would need to enter it in as password, not Password or PaSsWoRd.
Primary and Secondary DNS Server
Enter these numbers in only if you are specifically requested to
do so. Normally if you are on a Windows 95, Windows 98, Windows 2000,
Windows XP, or
Windows ME computer you should set these settings to Server Assigned. If
you are on any version of the Macintosh OS, or another operating system,
use the numbers listed in the table above.
IP Address
The IP address for your connection should be "Server Assigned"
or "Specified by Server" if the option exists. This option is on
all the versions of Windows (95, 98, 2000, NT, ME, and XP) as well as most
versions of Macintosh (OS7, OS8, OS9 & OSX), and a few other operating
systems. If your particular operating system does not support that, you
will need to sign up for a Static IP if you wish to connect to Pacific
Online. If you have signed up and paid for a Static IP you would use the IP
address we assigned to you as opposed to letting our server assign one to
you automatically.
Default Gateway
This setting, like the IP Address setting, should be left as
"Specified by Server" or "Server Assigned". If your
particular operating system does not support this option can use 216.229.107.1. For the most part your operating system should support
server-assigned Gateway; Windows 95 / 98 / 2000 / ME / XP as well as
Macintosh OS7 / OS8 / OS9 should all support this in some form or other.
Email Username
This is for setting up your email in a conventional email program such as
Outlook, Outlook Express, or Netscape mail. If you have an @pon.net email
address then your Email Username would only be the first part of your
email address - ie. NO @pon.net needed.
If you have a domain email such as something@domain.com
or .net then you MUST use your full email address as the Email Username.
Visit www.pon.net/support for
more details on how to setup your email using conventional email programs.
POP3 Server
This server is the incoming mail server for Pacific Online. When you enter
in pop3.pon.net enter it as lower-case and make sure not to put any spaces
or accidental commas, etc. After you enter in pop3.pon.net double-check
that you typed it correctly; if you did not enter it correctly you will
run into problems retrieving your email.
SMTP Server
This server is the outgoing mail server for Pacific Online. When you enter
in smtp.pon.net enter it as lower-case and make sure not to put any spaces
or accidental commas, etc. After you enter in smtp.pon.net double-check
that you typed it correctly; if you did not enter it correctly you will
run into problems sending email.
For Pacific Online served DSL accounts use smtp2.pon.net.
NOTE: Please note that if you are not connecting through Pacific Online
you must use the outgoing mail server of whomever you are connecting
through as Pacific Online's SMTP server does not allow non-PON customers
to send through it. IE, if you have a DSL or Cable connection and you use
a Pacific Online email address, you must use your DSL or Cable
providers SMTP server setting, not Pacific Online's.
Web-Based Email
This is our web-based email client. It has many of the features of a
regular email program but does not have to be setup like a normal email
program. You can also use this web page from any computer in the world
that has internet access (not just computers setup with Pacific Online) and a working web browser. Please be aware that
this web page can only check the email in your email box on the server; it
cannot access email downloaded on your home computer. However, email
viewed on this page stays on the server so you can download it when you
get home, but email deleted here is permanently deleted from the server.
NOTE: Please note that this page requires Java to work properly so many older
browsers that do not support Java will not work with email.pon.net;
anything before Internet Explorer 4 and Netscape 4 may very well not work
with email.pon.net.
Personal FTP Server
This server is used for those customers who have applied for and
have had setup their Personal Web Space. 25 megs of webspace is provided
with each 56k dialup account. In your FTP Program you will need
to put ftp.pon.net for the Site Name (or
Host Name), and for the Username box you will need to put in your Pacific
Online username (your email address without the @pon.net). The password
will, of course, be the password you requested when you signed up for the
web space; if you are unsure of the password something to try would be
your email / dialup password and/or the password you requested when you
first signed up.
Business FTP Server
This server is used for Business Package subscribers who have a domain
name with Pacific Online. To enter your FTP server host name/address you will need to
put ftp.(domain).(extension) - the domain part you will want to put your
domain name, and for the extension you will want to put the extension for
your web site. For example if your site was www.my-web-site.com for
the FTP server you would put ftp.my-web-site.com in your FTP
program for the Site Name. If your web site has a different extension then
com you will need to make that change in the Site Name to reflect that.
NOTE: Your hostname address can also simply be the IP address of your website,
but beware, if we move your website to another server, you will no longer
be able to FTP to your site - this is why we strongly recommend you make
your hostname / address in this format: ftp.(domain.(extension)
If you are having problems using the format above you can try ftp2.pon.net
as the Site Name, but please try to use the above format as this setting
can change at any time, so to prevent any problems try to use the above
format.
If you are using FrontPage Extensions on your website you need to transfer
files through FrontPage as FTP transfer will not work with your site.
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