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These screen shots and
instructions are designed to give you basic trouble shooting Windows NT 4.0 RAS (Remote
Access Server). If you do not have it you will need your NT 4.0 Install disk in order to
install RAS.
If this guide doesn't solve your
problem with NT 4.0 please contact
Pacific Online technical support and let us know what is going on.
You may notice minor cosmetic differences between the
screen shots supplied here and your particular version of Windows NT. This may be due to different
version (s) of the RAS server, or Windows NT 4.0 and should not effect the overall
performance of your system.
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Double Click on My Computer and Dial Up Networking. Highlight the Pacific Online dialer entry you
created in the Dial Up Networking folder, click on More
and choose Edit Phonebook Entry.
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On the basic tab make sure that the Entry
name is listed as Pacific Online and make sure the phone number
is entered correctly as shown to the right. If you have a 56k account through
Pacific Online, please go here.
Also make sure that under Dial
using that the modem selected is indeed your modem, and that it is on the correct
COM port.
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Make sure that the Dial-up server
type is selected as PPP: Windows NT, Windows 95 Plus, Internet. If it is
not, please change it to this.
The only Network Protocol that should be checked is TCP/IP if that is not
checked please check it, and uncheck any other protocols that may be checked. Both Enable
Software compression and Enable PPP LCP extensions should be checked.
Click on TCP/IP Settings.
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This is one of the more important settings,
make sure that Authentication is set to Accept any authentication including clear
text. Failure to do so may prevent you from being able to successfully
connect.
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Network X.25 should be set to none, as seen below.
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