|These instructions were designed to
provide a simple walkthrough of the
FTP program that comes with Pacific Online's Installation CD, WS FTP. Please
note that for problems with WS FTP or problems with your website - we do not
provide technical support via the phone, but you are always free to email us at
firstname.lastname@example.org with any questions or
Please note that there are certain
areas of the FTP setup where you must enter different information for
business websites so please read each area carefully and only follow
instructions that you know apply to your account.
If you have a website on the Internet but do not have Pacific Online
hosting that website these instructions will not work with that
website as they were written with Pacific Online accounts in mind -
however WS FTP can access other non-Pacific Online FTP sites, but you
will need to get the information from those sites from the owners of
such FTP sites.
|Step 1 - Session Properties
This is the first screen you will see when you start WS FTP. Here are the
descriptions of the various boxes and buttons you will see on this first
Profile Name is what you want to name your connection in WS FTP. This name
is only used in WS FTP so can be anything you want to name it.
Host Name/Address For Personal Websites
Home Name/Address is where your website is located. In our old version of
the Pacific Online software this was listed incorrectly as "home.pon.net"
which should be "ftp.pon.net". If you have a version of WS FTP that came
with the Home Name/Address listed as "home.pon.net" please remember to
change it to "ftp.pon.net" to avoid any possible problems. Also, enter in
"ftp.pon.net" all lower-case as is typed here to also avoid any possible
Host Name/Address for Business Websites
If you have a business account with Pacific Online and a
domain name (.com, .net, .org, etc) then you will need to use different
information to login to your website. For Host Name/Address you will
need to enter ftp.your-website-name.extension where the
your-website-name is your website address, and extension is
the extension to your website (.com, .net, .org, etc). So if you have a
Pacific Online website with the name mywebsite.net for the Host
Name/Address you would enter ftp.mywebsite.net or whatever your
website name happens to be.
Host Type is used if you are connecting, for example, to a UNIX FTP with a
Windows-type computer, or basically from one type of computer to another.
For connecting to Pacific Online via either a Macintosh or Windows-based
computer, use "Automatic detect" as is set by default in WS FTP. There
should be no instance where you should need to change this unless you
specifically know you need to.
Your User ID is the name you connect to the FTP account with. Like your
Internet Connection and E-Mail, the username is what allows you access to
your account with Pacific Online. For the username all you need to enter is
your username, do not enter the @pon.net you may be familiar with in regards
to getting online or getting email. Also, enter the username all lower-case
as is the case with all usernames.
User ID for Business Websites
For Pacific Online business accounts with a domain name you will
need to enter in your website name for the username, without the "www."
or ".com" parts. For example if your website is www.mywebsite.com
then the username would be mywebsite with nothing else on it. The
username is case-sensitive so please make sure you enter the username in
all lower-case characters unless you have been speifically instructed by
a Pacific Online Technician to do otherwise.
Your password is the password used to authenticate an account for access to
its specific web space. Passwords are case sensitive so if you requested
upper-case characters when you signed up for your web space please reflect
that when you enter the password for your FTP account.
The Account box is not used for connecting to Pacific Online via WS FTP so
you should always leave this box blank.
The Comment box is used for your own purposes and is not required to connect
to your Pacific Online FTP space. You can put anything you like here, such
as notes or details you may need to remember for your Pacific Online FTP
account. This box is purely optional and you can use it at your discretion.
The three tabs at the top of the window - labeled "Startup", "Advanced", and
"Firewall" are not normally used so should be left with their default
settings. If you are connecting to the Internet through a Firewall that
requires settings to be changed, you will need to edit the Firewall options
for WS FTP. Please note that a technician from Pacific Online will not be
able to give
assistance for these.
|Step 2 - WS FTP Main Screen
|WS FTP and your files
When you login to WS FTP, you will see a screen split down the middle, with
two white boxes on either side of the screen. The
screen on the left
(screen shot shown above) shows your
computer's hard drive contents; more specifically the default folder on your
computers hard drive. The screen on the right
(also shown above) shows the files that you have in your website
directory. To find the directory you have your website located
at, double-click on the green up-arrow located at the top of the file list
until you reach the "c:" folder (when the "Local System" box says just
"c:\"), then find the folder your files are located in.
Uploading files to your website
Once you have the folder on your computer where your website files are,
click on the file you wish to upload, then click the right-arrow button
(located in the middle of the WS FTP window, looks like "-->") and the file
will then upload to your website. If you wish to grab a list of files,
simply click on the first one, hold down Shift on the keyboard, then click
the last one to select a block of files. If you wish to only select certain
files out of a list, click on the first file you wish to select, hold down
the "Control" (or "Ctrl" on some keyboards) key, then click the other files
you wish to select.
Downloading files from your website
To download a file or multiple files from your website, simply select the
file you want to download then click the left-arrow button (located in the
middle of the WS FTP window, looks like "<--") and the file will download
from our server to the file you specify in WS FTP on your computer. If you
wish to grab a list of files, simply click on the first one, hold down Shift
on the keyboard, then click the last one to select a block of files. If you
wish to only select certain files out of a list, click on the first file you
wish to select, hold down the "Control" (or "Ctrl" on some keyboards) key,
then click the other files you wish to select.
|That is basically all you should need to know about how to upload and
download basic files to your website. If you have any problems connecting to
your site or finding files on your website that should be there, etc please
let our technical support know at email@example.com;
we do not provide phone support for web page problems.