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These instructions were designed to provide a simple walkthrough of the FTP program that comes with Pacific Online's Installation CD, WS FTP. Please note that for problems with WS FTP or problems with your website - we do not provide technical support via the phone, but you are always free to email us at support@pon.net with any questions or problems.
 

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Please note that there are certain areas of the FTP setup where you must enter different information for business websites so please read each area carefully and only follow instructions that you know apply to your account.
If you have a website on the Internet but do not have Pacific Online hosting that website these instructions will not work with that website as they were written with Pacific Online accounts in mind - however WS FTP can access other non-Pacific Online FTP sites, but you will need to get the information from those sites from the owners of such FTP sites.

    
Step 1 - Session Properties
This is the first screen you will see when you start WS FTP. Here are the descriptions of the various boxes and buttons you will see on this first screen:

Profile Name
Profile Name is what you want to name your connection in WS FTP. This name is only used in WS FTP so can be anything you want to name it.

Host Name/Address For Personal Websites
Home Name/Address is where your website is located. In our old version of the Pacific Online software this was listed incorrectly as "home.pon.net" which should be "ftp.pon.net". If you have a version of WS FTP that came with the Home Name/Address listed as "home.pon.net" please remember to change it to "ftp.pon.net" to avoid any possible problems. Also, enter in "ftp.pon.net" all lower-case as is typed here to also avoid any possible problems.

Host Name/Address for Business Websites
If you have a business account with Pacific Online and a domain name (.com, .net, .org, etc) then you will need to use different information to login to your website. For Host Name/Address you will need to enter ftp.your-website-name.extension where the your-website-name is your website address, and extension is the extension to your website (.com, .net, .org, etc). So if you have a Pacific Online website with the name mywebsite.net for the Host Name/Address you would enter ftp.mywebsite.net or whatever your website name happens to be.

Host Type
Host Type is used if you are connecting, for example, to a UNIX FTP with a Windows-type computer, or basically from one type of computer to another. For connecting to Pacific Online via either a Macintosh or Windows-based computer, use "Automatic detect" as is set by default in WS FTP. There should be no instance where you should need to change this unless you specifically know you need to.

User ID
Your User ID is the name you connect to the FTP account with. Like your Internet Connection and E-Mail, the username is what allows you access to your account with Pacific Online. For the username all you need to enter is your username, do not enter the @pon.net you may be familiar with in regards to getting online or getting email. Also, enter the username all lower-case as is the case with all usernames.

User ID for Business Websites
For Pacific Online business accounts with a domain name you will need to enter in your website name for the username, without the "www." or ".com" parts. For example if your website is www.mywebsite.com then the username would be mywebsite with nothing else on it. The username is case-sensitive so please make sure you enter the username in all lower-case characters unless you have been speifically instructed by a Pacific Online Technician to do otherwise.

Password
Your password is the password used to authenticate an account for access to its specific web space. Passwords are case sensitive so if you requested upper-case characters when you signed up for your web space please reflect that when you enter the password for your FTP account.

Account
The Account box is not used for connecting to Pacific Online via WS FTP so you should always leave this box blank.

Comment
The Comment box is used for your own purposes and is not required to connect to your Pacific Online FTP space. You can put anything you like here, such as notes or details you may need to remember for your Pacific Online FTP account. This box is purely optional and you can use it at your discretion.

The three tabs at the top of the window - labeled "Startup", "Advanced", and "Firewall" are not normally used so should be left with their default settings. If you are connecting to the Internet through a Firewall that requires settings to be changed, you will need to edit the Firewall options for WS FTP. Please note that a technician from Pacific Online will not be able to give assistance for these.
   

Step 2 - WS FTP Main Screen
Left Screen
     
Right Screen
      
WS FTP and your files
When you login to WS FTP, you will see a screen split down the middle, with two white boxes on either side of the screen. The screen on the left (screen shot shown above) shows your computer's hard drive contents; more specifically the default folder on your computers hard drive. The screen on the right (also shown above) shows the files that you have in your website directory. To find the directory you have your website located at, double-click on the green up-arrow located at the top of the file list until you reach the "c:" folder (when the "Local System" box says just "c:\"), then find the folder your files are located in.

Uploading files to your website
Once you have the folder on your computer where your website files are, click on the file you wish to upload, then click the right-arrow button (located in the middle of the WS FTP window, looks like "-->") and the file will then upload to your website. If you wish to grab a list of files, simply click on the first one, hold down Shift on the keyboard, then click the last one to select a block of files. If you wish to only select certain files out of a list, click on the first file you wish to select, hold down the "Control" (or "Ctrl" on some keyboards) key, then click the other files you wish to select.

Downloading files from your website
To download a file or multiple files from your website, simply select the file you want to download then click the left-arrow button (located in the middle of the WS FTP window, looks like "<--") and the file will download from our server to the file you specify in WS FTP on your computer. If you wish to grab a list of files, simply click on the first one, hold down Shift on the keyboard, then click the last one to select a block of files. If you wish to only select certain files out of a list, click on the first file you wish to select, hold down the "Control" (or "Ctrl" on some keyboards) key, then click the other files you wish to select.
       
That is basically all you should need to know about how to upload and download basic files to your website. If you have any problems connecting to your site or finding files on your website that should be there, etc please let our technical support know at support@pon.net; we do not provide phone support for web page problems.
       

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Last Updated:
03/06/17 11:10 PM

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