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These instructions will guide you through the process of setting up Microsoft Outlook 2000 to connect to your Pacific Online email.

Step 1
In Outlook 2000, go to your Tools menu, then select Accounts. 

Step 2
In the Accounts window click the Mail tab. This window should be blank, but if you have other accounts in the window that you do not use click on them and click the Remove button. Once the window is blank (or if it was already blank) click the Add button, then click on Mail.


Step 3
Erase the contents of the "Display name" box (if there is anything in the box at all) and enter what you would like people to see when they receive email from you. For example if your first name was Bob and you put Bob in the Display name box, when people receive email from you they will see that the email was from Bob. Whatever you put in here is what people will see who the email is from that you sent them. You can put anything you would like in this box; if you would rather not put your name you can simply put your email address in the box instead.
Click the Next button to continue.

Step 4
Erase the contents of the "E-mail address" box (if there is anything in it) and enter your Pacific Online email address in lower-case (small letters). Make sure you do not put any spaces before, after, or in the email address as this can cause problems later on.
If you have a business account with a domain name (a .com, .net, or .org address) you will need to put your email address here in a certain way so that our server sees you correctly. For example, if your domain name was my-domain.net and your email address was me, then you would need to enter in me$my-domain.net in the E-mail address box. Please note the $ sign instead of the @ between me and my-domain.net - this is so that our mail server sees you as a business account and not a personal account. However if anyone asks you what your email address is, you would still give them me@my-domain.net (or whatever your email address is).
Click the Next button to continue.

Step 5
On the first box labeled "My incoming mail server is a ... server" you will generally want to leave this set to POP3. If you check your email from other locations or if you plan on having other people check this email address you will want to change that setting to IMAP. The difference between POP3 and IMAP is that POP3 downloads the email from our mail server to your computer (which means that your computer is the only computer that can view previous messages) and IMAP leaves all the email messages on the server. If you plan on checking your email from other locations you can still leave the account set to POP3 but you will not be able to see old messages from any other location then your home computer, you will only be able to see new messages that have not been downloaded by the main computer. The last option HTTP, is not used by Pacific Online, and should not be used.
For the "Incoming mail (POP3 or IMAP) server" box enter in, all lower-case (small letters) without any spaces, pop3.pon.net
For the "Outgoing mail (SMTP) server" box enter in, all lower-case (small letters) without any spaces, smtp.pon.net.
Click the Next button to continue.

Step 6
Erase the contents of the the "Account name" box (if there is anything in there at all) and enter in your email address without the @pon.net portion. Enter in this information all lower-case and without any spaces. For example, if your email address was bob@pon.net you would enter in bob in this box.

Business Emails Only:
(i.e. .com, .org, .net, .biz - other) --> Your account name MUST be your full email address.

In the Password box, enter in your Pacific Online account password. This is case-sensitive so if you requested certain portions or all of your password to be capitalized then enter the password in exactly as you requested it when you first signed up.
If you want Outlook to remember your password so you do not have to enter it every time you check your email check the box on labeled "Remember password".
Make sure that the "Log on using Secure Password Authentication (SPA)" box is not checked as this is not something Pacific Online uses and if it is turned on can prevent you from sending/receiving your email.
Click on the Next button to continue.

Step 7
If you wish to have Outlook connect to the Internet as soon as you open it up, click the dot next to "Connect using my phone line". If you always get online before you check your email click the dot next to "Connect using my local area network (LAN)" as all this does is simply assume that you are already online when you open Outlook. The last option basically does what "Connect using my local area network (LAN)" does, but has not been tested by Pacific Online so may or may not work in your situation. We recommend that you always get online before opening your email program as this can prevent many email problems, but if it is easier for you to simply have Outlook get online for you that is perfectly fine as well.

Step 8
You have successfully finished setting up Outlook 2000 to check your Pacific Online email address. As always, if you have any problems either with these instructions, or with sending and/or receiving your email please let us know here at Pacific Online and we will do our best to help you out.

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Last Updated:
03/06/17 11:11 PM

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