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These instructions will guide you through the process of setting up
Microsoft Outlook 2000 to connect to your Pacific Online email.
Step 1
In Outlook 2000, go to your Tools menu, then select Accounts.
Step 2
In the Accounts window click the Mail tab. This window should be
blank, but if you have other accounts in the window that you do not use
click on them and click the Remove button. Once the window is blank (or if
it was already blank) click the Add button, then click on Mail.
Step 3
Erase the contents of the "Display name" box (if there is
anything in the box at all) and enter what you would like people to see when
they receive email from you. For example if your first name was Bob and you
put Bob in the Display name box, when people receive email from you they
will see that the email was from Bob. Whatever you put in here is what
people will see who the email is from that you sent them. You can put
anything you would like in this box; if you would rather not put your name
you can simply put your email address in the box instead.
Click the Next button to continue.
Step 4
Erase the contents of the "E-mail address" box (if there is
anything in it) and enter your Pacific Online email address in lower-case
(small letters). Make sure you do not put any spaces before, after, or in
the email address as this can cause problems later on.
If you have a business account with a domain name (a .com, .net, or .org
address) you will need to put your email address here in a certain way so
that our server sees you correctly. For example, if your domain name was my-domain.net
and your email address was me, then you would need to enter in
me$my-domain.net in the E-mail address box. Please note the $ sign instead
of the @ between me and my-domain.net - this is so that our mail server sees
you as a business account and not a personal account. However if anyone asks
you what your email address is, you would still give them me@my-domain.net
(or whatever your email address is).
Click the Next button to continue.
Step 5
On the first box labeled "My incoming mail server is a ... server"
you will generally want to leave this set to POP3. If you check your email
from other locations or if you plan on having other people check this email
address you will want to change that setting to IMAP. The difference between
POP3 and IMAP is that POP3 downloads the email from our mail server to your
computer (which means that your computer is the only computer that can view
previous messages) and IMAP leaves all the email messages on the server. If
you plan on checking your email from other locations you can still leave the
account set to POP3 but you will not be able to see old messages from any
other location then your home computer, you will only be able to see new
messages that have not been downloaded by the main computer. The last option
HTTP, is not used by Pacific Online, and should not be used.
For the "Incoming mail (POP3 or IMAP) server" box enter in, all
lower-case (small letters) without any spaces, pop3.pon.net.
For the "Outgoing mail (SMTP) server" box enter in, all lower-case
(small letters) without any spaces, smtp.pon.net.
Click the Next button to continue.
Step 6
Erase the contents of the the "Account name" box (if there
is anything in there at all) and enter in your email address without the @pon.net portion. Enter in this information all lower-case and without
any spaces. For example, if your email address was bob@pon.net you would
enter in bob in this box.
NOTE:
Business Emails Only: (i.e. .com, .org, .net, .biz - other)
--> Your account name MUST be your full email address. |
In the Password box, enter in your Pacific Online account password. This is
case-sensitive so if you requested certain portions or all of your password
to be capitalized then enter the password in exactly as you requested it
when you first signed up.
If you want Outlook to remember your password so you do not have to enter it
every time you check your email check the box on labeled "Remember
password".
Make sure that the "Log on using Secure Password Authentication
(SPA)" box is not checked as this is not something Pacific
Online uses and if it is turned on can prevent you from sending/receiving
your email.
Click on the Next button to continue.
Step 7
If you wish to have Outlook connect to the Internet as soon as you
open it up, click the dot next to "Connect using my phone line".
If you always get online before you check your email click the dot next to
"Connect using my local area network (LAN)" as all this does is
simply assume that you are already online when you open Outlook. The last
option basically does what "Connect using my local area network
(LAN)" does, but has not been tested by Pacific Online so may or may
not work in your situation. We recommend that you always get online before
opening your email program as this can prevent many email problems, but if
it is easier for you to simply have Outlook get online for you that is
perfectly fine as well.
Step 8
You have successfully finished setting up Outlook 2000 to check your
Pacific Online email address. As always, if you have any problems either
with these instructions, or with sending and/or receiving your email please
let us know here at Pacific Online
and we will do our best to help you out.
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