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We get the most calls about these problems
listed below. We have included screen shots and instructions for
these.
- "My computer disconnects me whenever I check
my email."
- "I can not view attachments in my email."
- "How do I disable the preview pane?"
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My Computer disconnects me
whenever I check my Email
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This is a common problem in which your computer will hang up on
you after you have checked your email. To disable this do the
followings steps:
Tools > Options
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Connection Tab > Uncheck the box that
says: "Hang up after sending and receiving" > then be
sure to click the Apply button at the bottom of the screen. That's it!
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I can not
view Attachments in my Email
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Again, this is a very common problem that can be easily fixed.
Tools > Options
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Security Tab > "uncheck" the box
that says: "Do not allow attachments to be saved or opened that could potentially be a
virus" > click Apply then Ok.
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How do I Disable the Preview Pane |
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For security purposes we HIGHLY recommend you disable your Preview
Pane.
View > Layout
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Uncheck the box next to the words "Show
Preview Pane" > then be sure to click the Apply button at the
bottom of the screen.
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