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We get the most calls about these problems listed below. We have included screen shots and instructions for these.

 - "My computer disconnects me whenever I check my email."
 - "I can not view attachments in my email."
 - "How do I disable the preview pane?"

My Computer disconnects  me whenever I check my Email 
This is a common problem in which your computer will hang up on you after you have checked your email. To disable this do the followings steps:

Tools > Options
Connection Tab > Uncheck the box that says: "Hang up after sending and receiving" > then be sure to click the Apply button at the bottom of the screen. That's it!
I can not view Attachments in my Email

Again, this is a very common problem that can be easily fixed.

Tools > Options

Security Tab > "uncheck" the box that says: "Do not allow attachments to be saved or opened that could potentially be a virus" > click Apply then Ok. 
How do I Disable the Preview Pane

For security purposes we HIGHLY recommend you disable your Preview Pane.

View > Layout

Uncheck the box next to the words "Show Preview Pane" > then be sure to click the Apply button at the bottom of the screen.


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