| |
 |
|
|
| |
SUPPORT
|
 |
| |
Is your Cable/DSL connection working?
In order for your phone service to
work it requires a broadband connection. If you are unable to browse
the internet you will need to contact your Internet Service Provider
(ISP) and have them troubleshoot your connection.
Do you hear a dial tone?
The Grandstream ATA generates its own
dial tone. If you do not hear a dial tone, ensure that your phone
line is connected to both the Grandstream ATA and to your telephone.
You are unable to place a call, but
hear a dial tone:
If you are using a router, please ensure
that the ethernet cable is connected to both the Grandstream ATA and
to the router. Check your router port and the Grandstream ATA LAN
port for a green light. If you do not have a green light, change the
port in the router and/or replace the network cable connecting the
two devices.
If you do not use a router, check the
port on your Cable/DSL modem and your Grandstream ATA WAN port.
Check your router port and the Grandstream ATA WAN port for a green
light. If you do not have a green light, replace the network cable
connecting the two devices.
You've dialed the number, but it takes
5-10 seconds to connect:
The VoiceEclipse service will allow
extra time before dialing the number. To speed this process up,
simply press "#" and it will connect immediately.
|
Main
Tech Support Phone Number: (866) 444-0795
When contacting tech support have the following information ready to
give the technician:
- Type of internet connection: Cable,
DSL or Wireless
- Account Holder's Name
- Phone Number
- If you use a router, its make &
model
|
Standard
Setup
* Keep the Grandstream ATA unplugged until instructed otherwise |
1. Unplug the power cord for your Cable/DSL modem and turn off your computer.
2. Disconnect the ethernet cable from the back of your computer and then connect it into the WAN port Grandstream ATA.
3. Connect the second ethernet cable (included) from the computers ethernet port into the Grandstream ATAs LAN port.
4. Connect your telephone to the 'phone' port of the Grandstream ATA using a phone line.
5. Power on the Cable/DSL modem. Wait until the modem is completely powered up before continuing (typically two minutes).
6. Power on the Grandstream ATA by plugging the power cord into the wall outlet and your Grandstream ATA.
7. Check that the POWER light on the Grandstream ATA is lit. Wait at least five minutes for the Grandstream ATA to start up. You may also turn your computer back on at this time. |
 |
| |
| At this point your phone will be working. Pick up your telephone receiver and listen for dial tone. If you hear a dial tone, you have finished the installation and can begin making and receiving calls. Due to the unique nature of your new service you will need to use 11-digit dialing (i.e. 1-Area
Code-xxx-xxxx). |
| |
Router Setup
* In order to utilize your Grandstream ATA with your router you
will need an unused LAN port on your router. Keep the Grandstream ATA
unplugged until instructed otherwise. |
1. Power-off your Grandstream ATA, your router and all of your other equipment connected to your router (i.e. computer modem, printer, etc.)
Connect one end of an ethernet cable into an available LAN port on your router. Connect the other end of this ethernet cable into the WAN port on the Grandstream ATA.
2. Connect your telephone to the 'phone' port of the Grandstream ATA using a phone line.
3. Power on the Cable/DSL modem and router. Wait until the modem and router are completely powered up before continuing (typically two
mins)
4. Power on the Grandstream ATA by plugging the power cord into the wall outlet and your Grandstream ATA.
|
 |
| |
Check that the POWER light on the Grandstream ATA is lit. Wait at least five minutes for the Grandstream ATA to start up. You may also turn your computer back on at this time.
At this point your phone will be working. Pick up your telephone receiver and listen for dial tone. If you hear a dial tone, you have finished the installation and can begin making and receiving calls. Due to the unique nature of your new service you will need to use 11-digit dialing (i.e. 1-Area
Code-xxx-xxxx). |
| |
