After I installed Propel it asks me for my password, what password do I enter?

You must enter the password you use for your dialup connection with Pacific Online. This is so only Pacific Online customers can use the Propel service. Your password may or may not be the same as your email password. If you have forgotten your dialup password, simply call our office at: 707-636-2000


I cannot view websites after installing Propel Accelerator?

First and foremost you should reboot your computer and then try again after your computer comes back up.

If you are still unable to view websites after a reboot consider this:

You are using Internet Explorer
1. Click on the small blue propeller icon and select Options, then click on the
    Advanced... button write down the port number. Click cancel.
2. From Internet Explorer select Tools -> Internet Options. Then click on the
    Connections tab. Select the connection you are using. Click Settings...
    Make sure that the "Use a proxy server for this connection" checkbox is
    checked. If not, do so. Then click the Advanced... button.
3. Make sure that the proxy address for HTTP port address is set to "localhost"
    (no quotes) and the port is set to the port number found in step one. Click
    OK.
4. Now test. You can verify that Propel Accelerator is working when: The
    Propel Accelerator icon (blue propeller near the system clock) shows
    moving arrows when you browse the Internet.

You are using Netscape
1. Click on the small blue propeller icon and select Options, then click on the
    Advanced... button write down the port number. Click cancel.
2. Click on the Netscape Edit menu and select Preferences...
3. Double click on the Advanced category.
4. Click on Proxies.
5. Click View [Netscape 4.7 only]
6. Make sure that the "Manual proxy configuration" radio button is selected.
7. Click in the HTTP Proxy area and enter the word "localhost" without the
|   quotes.
8. Click in the HTTP Port area and enter the Propel Accelerator port number
    (by default 8080, but you should verify this as described above).
9. Click OK. Try accessing your favorite Web sites; your Internet experience
    should be accelerated.


Configuring Mozilla FireFox browser for Propel Accelerator

Windows steps for FireFox version 1.x or 2.0 browser
1. Open FireFox. Click Tools, then click Options.
2. (For Firefox 1.x) Under General, click Connection settings. *OR*
(For Firefox 2.0) Under Advanced, click the Network tab. Click the Settings button in the Connections sections.
3. Click on the circle next to Manual proxy configuration.
4. In the box next to HTTP Proxy, type "localhost" without the quotes.
5. In the box next to Port, type the number "8080" without the quotes. 
    NOTE: By default the Propel proxy port number is 8080, but it could be different on your system. To check, click the small blue Propel Accelerator icon (located in the taskbar by the system clock, typically in the lower-right hand corner of your screen), click Options, click Advanced. Note the port number. Click OK to exit.
6. Click OK to exit Connection Settings. Click OK to exit Options. 

Macintosh steps for FireFox browser
1. Open Firefox. In the Firefox menu, click Firefox, then click Preferences
2. Click on Advanced. Click on the Network tab. Click the Settings button. 
3. Click on the circle next to Manual proxy configuration.
4. In the box next to HTTP Proxy, type "localhost" without the quotes.
5. In the box next to Port, type the number "8080" without the quotes. 
6. Click OK to exit Preferences. 


Do you have Personal Firewall software installed?

If you have a Firewall installed you may need to specially configure your Firewall. Common Firewall program configurations are listed here:

MacAfee
Norton Firewall
Norton Security
Zone Alarm


Why don't I see the Propel Accelerator icon after I installed Propel Accelerator?

This problem is due to one of a couple of factors:

- Propel Accelerator was downloaded but not installed.
- You may have Personal Firewall software installed preventing Propel from
   launching or providing acceleration.

Click on Start--> Program. Do you see Propel Accelerator? If you don't see Propel Accelerator but you have downloaded it. Click on Start--> Search or Find and search for a file called "propelsetup". Locate the file and open it. This will start the installation.


I cannot open the Propel Accelerator file

If you get an Invalid win32 application error when you try to open the file, you need to delete the file and download it again. The file was not completely downloaded, which caused the file size to be smaller than the original source file.

If you see a box with a list of applications to open the file, it's possible that the file extension .exe was somehow lost from the Propel Accelerator installation file. You can easily check and add the .exe if needed. Right-click on the file and select rename to add the .exe file extension.