Holiday Office &
Tech Support Hours|
Our office will be closing early Friday 12/24/04 at 12:00pm (noon) and we will return
Monday 12/27/04 at 9:00am. Thank you.
Christmas Eve 12/24/04 ... 9am - 12pm noon
Christmas Day 12/25/04 ... CLOSED
New Years Eve 12/31/04 ... 9am - 12pm noon
New Years Day 01/01/05 ... CLOSED
Happy Thanksgiving Holiday
November 23, 2004 -
The Pacific Online Office
will be closing early at 6:00pm the day before Thanksgiving, Wednesday
11/24/04, and will be closed on Thanksgiving Day, Thursday 11/25/04.
over IP Service Added
October 1, 2004
VoiceEclipse is a comprehensive
service brought to you by Pacific Online, that allows you to place and
receive phone calls using your broadband (high speed) internet
connection. You may keep your existing telephone number and broadband
Internet connection and avoid the rising costs of traditional phone
service - simply use the "plug & go" VoiceEclipse phone
adapter which is sent to you upon order of this service. For more
information on this new and exciting service please visit: http://www.pon.net/service/voiceeclipse/index.htm
in Year Pre-payment price
September 13, 2004
Yearly pre payments on monthly services with Pacific Online are now
September 1, 2004
Pacific Online will be closed Monday September 6th for Labor Day. Have
a safe and happy holiday.
July 13, 2004
Pacific Online is excited to announce we now offer local dialup
coverage in 49 out of the 50 US states. For a list of all dialup
locations please visit: www.pon.net/national
4th of July
July 2, 2004
Have a safe and great 4th of July. Pacific Online will close at 1:30pm
on the Federal Holiday, Monday July 5th.
June 30, 2004
A very elusive bug that over the last 10 days has resulted in an
increase in Spam has been found. Steps are being taken to fix this as
soon as possible so that less Spam comes through to mailboxes.
Update: This issue with our spam filtering was resolved in early
June 29, 2004
For several hours this afternoon/evening there was latency in the
network that may have caused problems checking email and visiting
select websites. The offending server causing these problems was
isolated and removed from the network.
June 22, 2004
During approximately the hour of
6:30am and 7:30am on Wednesday June 23, 2004 there will be
intermittent periods where you will not be able to connect to the
Internet. This time will be used for network maintenance issues.
Worms affecting Microsoft Windows 2000/2003/XP
May 2, 2004
(Updated May 3)
- W32.Sasser.worm, and variants W32.Sasser.Worm.B, attempt to exploit a
vulnerability described in Microsoft Security Bulletin MS04-011
and spread by scanning random IP addresses for vulnerable systems.
These worms are *not* transmitted by email. When connecting to the
Internet, you may see errors referring to:
-- "LSA Shell (Export Version) has encountered a
problem... Please tell Microsoft about this problem."
-- "This system is shutting down... This shutdown was
initiated by NT AUTHORITY\SYSTEM".
If your Windows computer is infected, you should update your anti-virus
software with the latest virus definitions and run a full system scan
in order to detect and clean the worm. You should also install the
Microsoft update for this exploit available from the Microsoft
Security Bulletin MS04-011
More information about the worms can be found at the web page of your
anti-virus software, or visit:
W32.Sasser.worm.b - Symantec.com / Norton.com (includes Removal tool)
W32.Sasser.worm.b - Mcafee.com
Please update your anti-virus software as often as possible. If your
computer is not setup to automatically check with Microsoft for
Windows Updates, please be sure to check http://windowsupdate.microsoft.com
for critical updates on an regular basis.
April 14, 2004 - One
of our primary web servers will be taken offline for up to an hour
this evening beginning around 10pm. This will not affect email or
March 25, 2004 -
There is currently a service interruption in which dialup users will
experience slow load times or time outs while viewing web pages. Users
may get "Page unavailable" errors when viewing websites and
certain website content may load slowly. Technicians are currently
working on resolving this issue as soon as possible. 11:00am **Service
is now restored**
March 8, 2004 -
You may experience fast busy
signals tonight which will usually show up as an error message 676.
Emergency maintenance is currently underway and Engineers are working
at the moment to correct this problem as soon as possible.
Alert Imitating PON.net
March 3, 2004 -
A virus containing a .zip attachment
imitating an email from pon.net is currently circulating - its usually
sent from a firstname.lastname@example.org which is an email address that does not
exist. If you receive one of these emails simply delete it and do not
open it. We will never send an attachment in regards to
keeping your account open, nor will we ever request credit card
information via email. If you are ever unsure if an email address from
us is legitimate, you should call us for verification. The
email virus currently circulating usually contains the following text:
"Dear user, the management of Pon.net mailing system wants to let
you know that, Your e-mail account has been temporary disabled because
of unauthorized access.
For details see the attached file. For security purposes the attached
file is password protected. Password is
"#####". Best wishes, The Pon.net team
26 2004 8:35am
- Our Mail server has been taken
offline to replace failing hardware. Estimated downing is 30 -
40 minutes. We apologize for any inconvenience this may cause,
and unexpected downtime.
All incoming mail is being spooled on our relay server(s) and will be
delivered once the main mail server comes back online.
20th 2004 - 12:25pm - We have discovered an issue with
our anti spam engine and how it's writing to the sql database.
This error under certain circumstances was causing the sql server to
no longer accept new entries and would cause mail delays until we
manually corrected the issue. We have contacted the software
provider our of mail server, and have been working with their R&D
department to find a solution.
Until a viable solution is put in
place, all email suspected of being spam sent to @pon.net addresses
will have the subject modified to include *** Likely Spam *** Update:
10:00pm - Spam is once again being quarantined.
We apologize for any inconvenience this
may have caused you.
- In an effort to keep you updated on recent scams that are occurring, we are
posting this alert.
You may have heard of the term "phishing," as it has been in the news recently. "Phishing" is a way that hackers or scammers attempt to steal consumer's identity. According to the Chairman of the FTC Timothy J. Muris, "Phishing is a two time scam...Phishers first steal a company's identity and then use it to victimize consumers by stealing their credit identities..."
You may have received an e-mail that has been used in a Phishing scam, and some of you may have not. Phishers will send out bulk e-mails posing as a legitimate company, some of the
companies targeted have been eBay, PayPal, AOL, the FBI, VISA, and many banks among others. These e-mails will often ask the consumer to visit a website that they have set up, and will ask for personal information. Once the consumer enters their personal information, the Phishers are free to begin using it themselves, or sell it out to other individuals who want to use it.
Many of the company's targeted by these Phishers are aware of this and encourage consumers to forward any suspicious e-mail received. They are generally very quick to respond to the consumer and let them know if indeed this was a legitimate e-mail or not.
We have included some websites that you may want to visit to learn more about phishing, some of them will go into detail about what the e-mails contain and information that they ask for. There is also an area available in the FBI's website to log these e-mails.
Mail Server Update
- There is a known network issue that may cause sporadic busy signals and logon
difficulty today. This problem is currently being worked on. Thank you
for your patience.
Mail Server Update
- A new mail server was put online this morning at 3am. This machine is much
faster than the old mail server and is able to handle the overall load
Mail Server Update
(11:00am) - Our new mail program is being upgraded this morning. This
may result in not being able to check email temporarily. A note will
be posted as soon as this upgrade is complete.
Update (11:20am): - we are continuing to work on this.
Mail Migration Update
(1:30am) - Pacific Online has migrated emails to our new mail server Tuesday night and early Wednesday morning.
On Wednesday January 28th we will point the current webmail (email.pon.net and mx.pon.net) to our new webmail.
If you have emailed us already regarding migrating your webmail address book - we have all of these emails and will be migrating these during our normal business hours.
If you have questions regarding the new webmail - please contact us via email at email@example.com
Thanks for your patience during this migration. ~ Pacific Online Support
New virus/worm making the rounds
- A new virus called W32/MyDoom.A@mm (also known as W32.Novarg.A@mm)
was discovered today that is considered a HIGH threat by anti-virus
companies. The infected emails may read:
-- Mail transaction failed. Partial message is available.
-- The message contains Unicode characters and has been sent as a binary
-- The message cannot be represented in 7-bit ASCII encoding and has
been sent as a binary attachment.
If you receive such an email, do NOT open the attachment. For more info
about this virus,
As always, please be careful with any email attachments you open and be
sure to update your anti-virus software as often as possible.