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DIAL BROADBAND IS HERE! *
Dec 19,  2003 - We are very excited to announce that Dial Broadband was implemented at 2:00AM this morning. This will increase the speed of web surfing, it is available at no extra cost to you, and there is no additional hardware or software required to use this service. Dial Broadband works as soon as you connect to the internet.  
For more details and a speed test please visit: www.pon.net/db 

* This service works if you are calling from these area codes: 408, 415, 510, 650, 707, 831, & 925. We are currently working towards offering a similar accelerated service in all coverage areas.

 
Installation of Controller

   
Dec 15,  2003 - A new controller for our battery backup system is being installed on Tuesday morning (Dec 16, 2003) between 8:00 and 8:30am. This will mean approximately 5 minutes downtime - once the controller has been installed all operations will resume as normal.

Holiday Office & Tech Support Hours

   
Dec 10,  2003 - Our office will be closing early 12/24/02 at 12:00pm (noon) and we will return 12/26/02 at 9:00am. Thank you.

  Christmas Eve 12/24/03 ... 9am - 12pm
  Christmas Day 12/25/03 ... CLOSED
  New Years Eve 12/31/03 ... 9am - 12pm
  New Years Day 01/01/04 ... CLOSED


Dial Broadband Update
Dec 2, 2003 - Due to unforeseen circumstances, the offering of the Dial Broadband service has been slightly delayed. We are moving forward to implement this as soon as possible, hopefully by mid-month. We will post more information as soon as this service is offered. We appreciate your patience in this matter.

56K Dial-up Maintenance
Dec 3, 2003 - Maintenance cancelled, will be rescheduled for a future date
Dec 2, 2003 - Maintenance will be performed on the 56K Dial-up service Thursday morning, 12/4/03, from 12:01am to 12:30am (just after midnight). Authentication may not occur if you attempt to connect to the Internet during this 30 minute period.

Thanksgiving Holiday
Nov 25, 2003 - The Pacific Online Office will be closing early at 6:00pm the day before Thanksgiving, Wednesday 11/26/03, and will be closed on Thanksgiving Day, Thursday 11/27/03.

Outlook Express Tips & Tricks

Nov 17, 2003 - We have found that one of the most common problems in Using Outlook Express is a setting called "Hang up after Sending and Receiving" in which you will be disconnected as soon as you check your email. We have put together a page to show how to "fix" this so that you remain online after checking your email. In addition, this page contains other useful Outlook Express hints. Please visit: http://www.pon.net/support/OEtips.htm 
 
Now Supporting V.92 Modems
*
Nov 11, 2003 - One of the nice features V.92 modems is something called Modem on Hold. This feature lets you answer incoming calls without disconnecting from the Internet. You can even make a call and remain connected. If you do not already have a V.92 modem, some modems can be 
upgraded to V.92 with a driver download from your modem manufacturer's support page on their website. 

V.92 modems will get you online faster because they negotiate server connections faster. With a V.92 modem, the "handshake" noise you hear when you dial in is often significantly decreased. Also V.92 modems send data quicker. 

* V.92 modem service is currently offered if you are calling from these area codes: 408, 415, 510, 650, 661, 707, 831, & 925
 

Afternoon Power/Phone Outage
Nov 8, 2003 (5:30) - A power and phone outage occurred for approximately 2 hours this afternoon. System equipment was affected intermittently. Power and phone service have been restored by the phone/electrical company.

Dialup Broadband to Be Offered - No Additional Cost* 
November 8, 2003 - Within the next several weeks Pacific Online will be offering what is called Dialup Broadband which will increase web 
surfing up to 2 to 3 times as fast as it is now. Best of all there is no additional charge for this service.
 
It works with both Windows and Macintosh computers, as well as with Internet Explorer and Netscape browsers. There is no special software or hardware needed on your computer to be able to use this service. 

*
Once offered service will work from these area codes: 408, 415, 510, 650, 707, 831, & 925

Domain Email Migration
November 7, 2003 Over the next few months Pacific Online will be migrating Business emails to a new mail server. We will be calling all users that use webmail and or have their email boxes setup as IMAP. Once your email has been migrated the webmail address to use is: http://athena.pon.net/webmail 

New Worm Making the Rounds

November 2, 2003 - Another new worm is making the rounds, this one offering "sexy pictures" in a file attachment as photos.zip or photos.jpg.exe .  Full details including a removal tool are available here 
 
Anti-SPAM Program Updated
October 15, 2003 - Pacific Online is pleased to announce an upgrade of the current anti-SPAM (junk mail) program that has been running on our mail server. As a result, this is significantly decreasing the amount of
 
SPAM received by PON.net emails. This new software is catching about 98.2% of all incoming Spam and 98% of all incoming viruses.

There is additional information on our Support Page about SPAM, how to filter it, as well as information for stopping pop up ads and viruses. Please visit: www.pon.net/support If you still receive SPAM emails please forward them as an attachment to abuse@pon.net  
 
New Worm Making the Rounds
September 19, 2003 - A new worm is making the rounds across the internet, masquerading as a Microsoft Security update.  W32.Swen.A is a mass mailing worm that will also try and propagate via file sharing networks like Kazaa and IRC as well as across local area networks and open file shares.  You find find full details at Symantec's website 

Mail Server Update

September 17, 2003 6:50pm - Our primary relay mail server is now back online - and the load is back to normal. We will be watching this closely over the next few days.

Mail Server Issue

September 16, 2003 9:50pm - Our primary relay server failed today so mail is currently routing through a secondary relay server. This may cause mail delivery delays due to the loss of load balancing. We are currently working on bringing a replacement relay server online to redistribute the load.

809 Telephone Scam

September 15, 2003 - What you need to know: This scam is hitting the United States. If you receive a message on your voicemail, answering machine, or email asking you to call a telephone number with an "809" area code DO NOT respond to it. 

How does it work?
You will receive a message asking you to call a telephone number with an "809" area code. There are a variety of reason the perpetrator may use to get you to return the call, I.e. a family member is ill, legal action will take place if the call is not returned, you have won a prize, etc. The calls to this telephone number are being terminated outside of the USA, and in fact are international calls. These calls can have extremely high per minute rates, reportedly in excess of $25.00/minute. Not only will the perpetrators try to get you to return the call, they may also try to keep you on the phone by listening to a long recorded message, which further increases your charges.

Who pays for these calls?
Unfortunately, you do because you placed the call. The main thing is just do not respond to any messages that ask you to call a number in the 809 area code.


Email Password Issue

September 12, 2003 - Pacific Online has completed re-entering all the email passwords that were wiped.  Some users may still find themselves unable to log into their email.  This will be the case if your password has changed from what we had on file.  If you still cannot log in please contact our office to have your password changed.  If you receive our voicemail please leave your login and password or if you would prefer a contact number where we can reach you.

Thank you for your patience -Pacific Online Support Staff

Critical Mail Server Issue

September 11, 2003 - Our primary mail server suffered a critical failure losing the listings of all pon.net mail customers.  We were able to restore all the users from backups and the mailboxes where all physical mail is stored remained unaffected.  Multiple relay servers spooled all incoming mail until the restore was completed. Unfortunately the restore failed to restore the passwords to individual mail boxes so Pacific Online staff are working diligently to re-add them manually.  Until the password for your account has been manually re-added you will see a login failure when trying to check your mail ( this does not effect your dial up connection ).  Mail is still coming in normally and will be written to your mailbox as normal.  

Have a Safe Labor Day
  
  August 29, 2003 - Have a safe and enjoyable Labor Day Holiday. Pacific Online's office will be closed Monday in honor of Labor Day.

Worm Alert II
  
  August 20, 2003 - A new worm is currently making its way around the internet. This worm propagates via email and open network shares and the worm can be used to download execute arbitrary files gaining access to confidential files, setting up mail relays or auto updating the worm.

More information about this worm and how to remove it is available here:
http://securityresponse.symantec.com/
avcenter/venc/data/w32.sobig.f@mm.html


Worm Alert
  
  August 11, 2003 - A new worm is currently making its way around the internet. Its main symptom is that it will automatically shut down your computer after a certain amount of time. This worm exploits Windows machines that do not have the latest Windows Updates installed. To install the latest Windows security updates click here: http://v4.windowsupdate.microsoft.com/en/default.asp  

More information about this worm is available here: http://securityresponse.symantec.com/
avcenter/venc/data/w32.blaster.worm.html
 

Virus Alert
  
  August 1, 2003 - A new virus is being sent which pretends to be sent from an admin@pon.net which is an email address that does not even exist. Please do not open this email - simply delete it. More information about this particular virus is available by clicking: http://us.mcafee.com/virusInfo/default.asp?id=description&virus_k=100523

Support Page Overhaul
  
  July 30, 2003 - Pacific Online's support page has received an overhaul. New screen shots and instructions have been added. Visit www.pon.net/support for the latest screen shots and instructions.

Happy 4th of July
  
  July 2, 2003 - Pacific Online's office will be closing at 3:00pm on the 4th of July, 2003.

Closed Memorial Day
  
  May 24, 2003 - Pacific Online's office will be closed for Memorial Day, Monday May 26th, 2003.

Closed Easter Sunday
  
  April 19, 2003 - Pacific Online's office will be closed this Easter Sunday - April 20th, 2003. Any messages left on our voice mail will be returned on Monday.

Bumper Stickers Available
  
  March 25, 2003 - Pacific Online has recently printed color bumper stickers. If you'd like one, please email accounts@pon.net - include your @pon.net e-mail address (or domain hosted by Pacific Online) and a physical mailing address. Limit one per Pacific Online customer. Available while supplies last.

Personal Websites Transfer Completed

   
Feb 13, 2003 - Pacific Online has completed moving all personal websites to the new webserver.  All sites should be reachable and FTP access has been restored.  Please contact support@pon.net if you have any questions or problems.

Personal Websites Transfer 
   
Feb 12, 2003 - All Pacific Online personal websites with the address: http://home.pon.net/username will be moved from one web server to another web server Thursday February 13th. While this transfer is occurring personal website users will not be able to log in to their FTP site.  Estimated time of completion is 2pm PST. This transfer will not affect the actual website or the ability to view the website from the net.

Service Attacks Slow Internet 

   
Jan 25, 2003 - Last night a DoS attack (Denial of Service) occurred which caused an excessive level of network traffic, in other words, severe latency and slow down when web browsing or checking email. This problem was not local to Pacific Online as many other ISP's and online organizations around the world were affected by it. Pacific Online restored its network service last night around 12pm and continued close monitoring afterwards.

Here is an article from CNN about this problem: 
www.cnn.com/2003/TECH/internet/01/25/internet.attack.ap/index.html 

  
Additional Network Maintenance 

   
Jan 22, 2003 - Additional network maintenance & upgrades will occur on Friday January 24th from 12am to 6am. This maintenance may intermittently affect dialup connections in the 408, 415, 510, 650, 707, 831, and 925 area codes. There will be no long term disconnection periods during this time as lapses in service will only be intermittent.
 

   
Jan 20, 2003 -Network maintenance & upgrades will occur on Tuesday January 21st from 12am to 6am. This maintenance may intermittently affect dialup connections in the 408, 415, 510, 650, 707, 831, and 925 area codes. There will be no long term disconnection periods during this time.
  
Junk Mail (SPAM) Update

   
Jan 10, 2003 -Towards the latter part of 2002, Pacific Online finished researching 6 different anti-SPAM programs. One solution was isolated as being the best overall solution for blocking SPAM from reaching our mail server and as a result, from reaching PON.net email boxes. 

This program was run as a demo for about 2 weeks. As of early December 2002 this program started running live. Additional features will be implemented on an ongoing basis before this program reaches its full potential. These features are being implemented as soon as possible as we continue to test the full abilities of this program. In addition to effectively blocking SPAM this new program also detects, cleans and delivers most emails infected with viruses. 

With this new software we are catching 90 - 95% of incoming spam and 98% of all incoming viruses.

There is additional information on our Tools Page about SPAM and how to filter it, as well as information for stopping pop up ads and viruses. Please visit: http://www.pon.net/support/tools.htm In addition, you may also email any SPAM emails to abuse@pon.ne
t 


Archived News 2007
Archived News 2006
Archived News (2005)
Archived News (2004)
Archived News (2003)
Archived News (2002)
Archived News (2001)
Archived News (2000)

 
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Last Updated:
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