ACCELERATION Pacific Online offers Propel Acceleration included in every @pon.net 56k Dialup Account. This is client side software that increases web surfing up to 6 times
faster than traditional dialup. Please click here to download the necessary software and to read more about it.

TECHNICAL SUPPORT
If you need help with your Internet connection here are useful steps to follow:

1) Review the setup instructions you received. If you have not received your instructions please contact our office at (888) 287-9766 or (707) 636-2000. Be sure you followed the steps correctly.
 
2) Visit our Support Web Site for step by step instructions & help with common programs and problems. Here is the Web Site address (URL) http://www.pon.net/support  The Support Site is very useful if you have simple support questions. The site also provides other information that might be of interest to you. At the technical support site you will find useful screen shots and important settings. Information about the following operating systems are available: Win95/98, 2000, ME, XP,NT 4.0, Mac OS.8, OS.9 & OS.X. In addition screen shots and instructions are available for: Microsoft Outlook Express, Microsoft Outlook, Internet Explorer, Netscape, and also general connection settings.

3) Consult our FAQ (Frequently Asked Questions) located a www.pon.net/support/FAQs/faq.htm for a list of common questions including basic troubleshooting answers. If you have any suggestions for additions to the FAQ, address them to support@pon.net; we would love to hear them!

4) Contact our Technical Support. There are two effective ways to do this – by phone or email – support@pon.net 
Technical support hours: M-F 9am-6:00pm, Sat 10am-1pm.

EMAIL QUESTIONS
If you have questions about account status or billing please contact us by email at accounts@pon.net 

If you have general questions for Pacific Online write to info@pon.net 

Pacific Online also has an email address read solely by the owners. This mailbox is intended for customer comments about Pacific Online’s service, employees or procedures. The owners read this mailbox on a daily basis and will try to answer every email personally. Send your comments to feedback@pon.net 

REFERRAL PROGRAM
Referrals are an extremely important part of our business. For every new customer you refer to us, Pacific Online will give you 1 free month (up to a $17.95 credit). This referral program is not valid with any coupons or additional discounted new signups. Each of your referrals must write in your email address on the application in order for you to get credit. For more details on this, visit http://www.pon.net/member/referral.htm 

SPAM FILTERING/TOOLS PAGE
SPAM and viruses are filtered before reaching your mailbox as they go through Pacific Online’s mail server. This server side software cleans most viruses and eliminates a high percentage of junk mail. For more details please also visit: http://www.pon.net/support/tools.htm 

START PAGE
Our start page http://start.pon.net contains up to the date news, financial information, weather, sports, travel & other information from Yahoo. This page is also an excellent starting point for research or locating particular web sites.

WEB BASED EMAIL
Pacific Online offers the ability to check email via either a POP3 or an IMAP server. Regardless of which method you prefer, the mail server names remain the same. The web based email client is located at: email.pon.net This link will prompt you for your Pacific Online user ID and Password. This mail program is practical because it allows you to check your email from anywhere in the world as long as you are on a computer that is connected to the Internet. It also contains an Address Book, Mail Forwarding, a Signature File, SPAM filtering, Calendar and options to manage Mailboxes.

NOTE: DSL customers should use smtp2.pon.net, and SMTP authentication.

WEB SITE HOSTING
Pacific Online offers its subscribers a free web site (25MB storage space). Not everyone uses their web space, so we ask that subscribers who want their own web site fill out a Web Site Activation Request at http://www.pon.net/support/WebSite/siterequest.htm Once your site is activated your home page URL will be http://home.pon.net/username. Web sites are uploaded via a FTP client (File Transfer Protocol) to our FTP server, home.pon.net.

NEWS & EVENTS PAGE
For the latest news, events and Pacific Online updates please visit http://www.pon.net/news  Be sure to check this page often as it is updated on an ongoing basis.

MEMBERS PAGE
Pacific Online’s members page, http://www.pon.net/member, is an excellent source for the following: our referral program, our community support programs, business web site of the month, customer comments, a FAQ section, glossary of common Internet terms, and information about our free non-profit hosting packages, and more!

USEFUL PON WEB SITE LINKS
Personal web sites: http://home.pon.net 
Business web sites: http://www.pon.net/businesslist.htm 
Service page: http://www.pon.net/service/index.htm 
This page lists services and prices for personal and business Internet.

Local Access Numbers: http://www.pon.net/serviceareas 
This is a list of all the local dial-up numbers that we offer (including multi-state coverage).

Again, thank you for choosing Pacific Online.

Sincerely: Pacific Online, Inc.