If you need help with your Internet connection here are useful steps
1) Review the setup instructions you received. If you have not
received your instructions please contact our office at (888) 287-9766
or (707) 636-2000. Be sure you followed the steps correctly.
2) Visit our
Support Web Site
for step by step instructions & help with common programs and
problems. The following operating systems are available: Windows XP,
Vista, 7, Mac OS.8, OS.9
& OS.X. In addition screen shots and instructions are available
for: Microsoft Outlook Express, Microsoft Outlook, Internet Explorer,
Netscape, and also general connection settings.
3) Consult our FAQ (Frequently Asked Questions) located a www.pon.net/support/FAQs/faq.htm
for a list of common questions including basic troubleshooting
4) Contact our Technical Support. There are two effective ways
to do this – by phone or email – firstname.lastname@example.org
Technical support hours: 24 hours a day, 7 days a week, please press 1
If you have questions about account status or billing please contact
us by email at email@example.com
If you have general questions for Pacific Online write to firstname.lastname@example.org
Referrals are an extremely important part of our business. For every
new customer you refer to us, Pacific Online will credit your account.
Please visit our main page
www.pon.net - for current referral program details.
Spam Filtering/Tools Page
SPAM and viruses are filtered before reaching your mailbox as they
go through Pacific Online’s mail server. This server side software
cleans most viruses and eliminates a high percentage of junk mail. For
more details please also visit: http://www.pon.net/support/tools.htm
Web Site Hosting
Pacific Online offerssubscribers a free web site (50MB storage
space)Not everyone uses their web space, so we ask that subscribers
who want their own web site fill out a
Site Activation Request form.
Once your site is activated your home page URL will be http://home.pon.net/username.
Web sites are uploaded via a FTP client to
our FTP server, home.pon.net.
News & Events
For the latest news, events and Pacific Online updates please visit
Web based Email
Check email via a POP3 or
an IMAP server. Regardless of which method you prefer, the
|mail server names remain the
same. The web based email client is located at: email.pon.net
This link will prompt you for your Pacific Online user ID and
Password. It contains an Address Book, Mail
Forwarding,a Signature File, SPAM filtering, Calendar and
options to manage Mailboxes.
Note: DSL customers should use smtp2.pon.net, and
Other useful Links
Personal web sites: http://home.pon.net
Business web sites: http://www.pon.net/businesslist.htm
Services page: http://www.pon.net/service/index.htm
- lists services and prices for personal and business
Local Access Numbers: http://www.pon.net/serviceareas
This is a list of all the local dial-up numbers that we offer
(including multi-state coverage).
Technical Support: email@example.com
General Information: firstname.lastname@example.org
Account Changes: email@example.com
Toll Free: 888 287-9766
Local Voice: 707 636-2000
24 hours a day, 7 days a week
firstname.lastname@example.org to arrange an
Again, thank you for choosing Pacific
Pacific Online uses a voice
mail system for messages that are left after-hours or during very high
call times. It is very important that you leave your return phone
number and account email address in the message. Voice mail messages
are returned in the order that they are received.