Holiday Office &
Tech Support Hours
Dec 16, 2002
-
Our office will be closing early 12/24/02 at 3:00pm and we will return
12/26/02 at 9:00am. Thank you.
Christmas Eve 12/24/02 ... 9am - 3pm
Christmas Day 12/25/02 ... CLOSED
New Years Day 01/01/03 ... CLOSED
Final Fiber Cut Update
Nov 15, 2002 - (10:05pm) Our provider has
restored the data circuit. There does not appear to be further problems. Thank you for
your patience.
Fiber Cut Update
Nov 15, 2002 - (7:20pm)
(7:20pm) Repair on the fiber cut is now occurring. Estimated time of
repair (ETR) is about 2 hours.
Fiber Cut Update
Nov 15, 2002 - (6:00pm)
The exact point of the fiber cut has been located. Techs from our 3rd party data provider
are converging on the point of the outage with replacement fiber. We will continue to post
updates as the repairs continue.
Fiber Cut
Nov 15, 2002 - (5:30pm) Pacific Online has been working with our provider to resolve a loss of routing to
our West Coast POPs. This will affect some of our POPs in Central and Southern California,
as well as Phoenix, Las Vegas, Salt Lake City, and Seattle. Users dialing into these sites
will experience authentication and routing issues. We will continue to post updates as
they become available.
SPAM Filtering Issue Resolved
Oct 29, 2002 - Pacific Online has been working with a third party SPAM filtering vendor this
past week whose SPAM filtering software is run on one of our mail servers. When we
upgraded to their latest version - we could no longer successfully use their software.
Fortunately with vendor assistance were able to resolve this problem yesterday and our
normal anti-SPAM filtering has resumed.
Circuit Moved
Oct 9, 2002 - The final T1 circuit was switched over this morning (this was the last circuit
that needed to be moved as a result of our office move). This caused a brief period this
morning when 56k users were not able to authenticate. Routing has now been restored.
Moved Into New Office
Oct 7, 2002 - Pacific Online is now moved into its new office at 320 College Ave - Suite 205. Click here for directions to the new
office.
Move Update
Oct 4, 2002 - (3:01AM) Co-location customers were moved this evening/morning and now have connectivity
at the new office. The Pacific Online servers will be moved later today. Updates on move
progress will be posted here.
Office Closed During Re-location
Oct 1, 2002 - Pacific Online
will be closing the office at 3pm this Friday Oct 4 for the re-location of the main
office. In addition, the office will also be closed Saturday Oct 5th. Voice mail will
record any messages that come in during this time and will be responded to on Sunday Oct
6th when the office re-opens. The move will not impact the 56k Dialup or Email service.
Pacific Online Hiring New Technical Support Rep
Oct 1, 2002 - Pacific Online is
currently in the process of hiring a new technical support representative. If you are
interested in more details about this position, please contact Pacific Online at
707.636.2000
Pacific Online Re-locating Office
Sept 23, 2002 - Pacific Online will
be re-locating on Saturday 10/5/02 to 320 College Avenue, Suite 205, Santa Rosa, CA. The
move will not impact the 56k Dialup or Email service. Our mailing address remains the same
(P.O. Box 1659, Santa Rosa, CA 95402).
Crushers Make Playoffs
Sept 3, 2002 - Congratulations to the Sonoma
County Crushers - they clinched a playoff spot against the Chico Heat. The Crushers
finished the regular season with a 49-41 record and are making their first playoff
appearance since 1999. Pacific Online will broadcast all playoff games live on the Internet
Closed Labor Day
Aug 30, 2002 - Pacific Online will be closed
Monday September 2nd - Labor Day. Have a safe holiday.
Routing Issue Resolved
Aug 19, 2002 7:00pm - Our data provider
has now been able to restore all service to the down oc-48. At this time all users
should be able to connect and route in all locations.
Routing Issue Currently Being Worked on
Aug 19, 2002 5:20pm Our upstream data provider has isolated a
connection issue in several of our western US area code POPS to a down oc-48 in their
network. This is affecting certain area codes. They have dispatched an engineer to a
remote location to move the entire oc-48 to a new path. They have provided us with a 1
hour ETA. Once this engineer completes his work all routing should be restored to all
affected locations. We will continue to post updates as they are made available to us.
Santa Rosa Art Walk
Aug 16, 2002 - The Santa Rosa Art Walk, held from August 16-18 is
an event in which community-minded businesses will open their doors to host Sonoma County
artists and their creations. Pacific Online is a proud sponsor of this event. Please visit
www.santarosaartwalk.com for
more information and details.
Highway Cleanup
Aug 16, 2002 - Pacific Online will be cleaning up a portion of
Highway 12 near Kenwood, CA this Sunday. If you are interested in helping out at this
event, please email cleanup@pon.net for the time and
details.
WebMail Upgrade Patch Applied
July 12, 2002 - Pacific Online recently applied an upgrade patch to Webmail
version 7.2. This fixed several known bugs and also changed the look of the user side SPAM
filtering. Now you can filter emails so that they never reach your email box - please
refer to Pacific Online's Webmail
Filter Page for instructions on how to filter out unwanted email.
Office to close early on July 4th
July 1, 2002 - Pacific Online will
close at 5pm on Thursday July 4th. Please have a safe and happy 4th of July.
New Radius Servers
June 24, 2002 -
Pacific Online has recently
migrated it's existing radius server which handles user authentications to a new primary
and secondary server powered by radius software by Vircom. Having both a
primary radius server and an off network backup radius software adds an extra level
of redundancy and security allowing dial up to remain operational in the
event of a software issue, extended power failure, hard drive crash or other
unexpected failure.
Virus Alert
June 22, 2002 - There is a virus called KLEZ which is being spread
on the Internet. It is a virus that will email itself from infected machines using random
"FROM" e-mail addresses stored on the infected computer's hard drive.
It is a good idea to keep up to date anti-virus software on your
computer. In addition, never open any e-mail attachments that you were not expecting, or
are unfamiliar with.
More information about this virus is available here
"Tools" Page
May 28, 2002 - The following Tools web page has been created created in order to
provide alternative solutions for helping to reduce SPAM, Viruses, and annoying pop up
ads.
Santa Rosa Rose Parade Photos
May 23, 2002 - Please click here to view photos taken during the
108th annual Santa Rosa Luther Burbank Rose Parade. Pacific Online sponsored the Cal Poly
Solar Car Club in this parade. This was the first year that Pacific Online had an entry in
this annual parade.
Circuit Repair
May 21, 2002 (11:19am) - Our
data provider has repaired two circuits that were intermittently failing causing sporadic
busy signals during peak useage. Repairs were completed this morning and required our
modems to be power cycled at 10:30am. The cycling cause a short connection outage as each
portmaster was rebooted. The cycling was completed by 10:45am and all dial up services are
operational.
Crusher's Baseball to be Broadcast
May 14, 2002 - Crusher's
baseball is small-town baseball, essentially America's pastime at the core. Each game is a
family event - before the game ...more
Virus Alert
May 8, 2002 - a new virus called
W32.Gibe is circulating on the Internet. One method of delivery is in a fake Microsoft
security update email. Please remember a *Legitimate* Microsoft security bulletin will
never have a file attachment in it - instead it will have a link to download the security
update, and the link will always be part of www.microsoft.com
Domain Name Registration Special
April 11, 2002 - Pacific Online can now register any of the following
domain names: .com, .net, .biz, .info, .tv, .org, .ws, .cc and .bz. For
information about the meaning of each of these extensions please visit: http://www.pon.net/service/dns.htm
For the months of April, May & June 2002 any new domain names your
register through Pacific Online are $25/domain name. Pacific Online normally charges $35
per domain name. This domain name registration special expires on June 30, 2002.
Bumper Stickers Available
March 14, 2002 - Pacific
Online has recently printed color bumper stickers. If you'd like one, please email accounts@pon.net - include your @pon.net e-mail address
(or domain hosted by Pacific Online) and a physical mailing address. Limit one per Pacific
Online customer. Available while supplies last.
Sonoma County High School Career Fair
March 14, 2002 - Pacific
Online, in conjunction with The North Bay Technology Roundtable, will be supporting the Career
Fair at the Finley Center (Santa Rosa, CA). High school students will have the
opportunity to discuss high-tech jobs with those already employed in the industry. The
Career Fair is being held Tuesday & Wednesday March 26th and 27th, 2002.
For more information about upcoming events sponsored by The North Bay
Technology Roundtable, please visit their site at: www.nbtr.org
North Bay Academic Decathlon
February 7, 2002 - A big thank you goes out to all the volunteers who
in conjunction with Pacific Online helped out at the North Bay Academic Decathlon.
This was very fulfilling for all involved including the volunteers as well as the
students participating. We look forward to helping out again next year.
January 26, 2002 - Pacific Online is helping to support the North Bay
Regional Academic Decathlon to be held February 2, 2002 at Elsie Allen High School (Santa
Rosa, CA).
Pacific Online Education Page
January 15, 2002 -Pacific Online has written an online "education
page" available at: www.pon.net/support/education/
This is an excellent resource if you
receive Spam and or have ever received viruses or are concerned about viruses on the
Internet. The Education Page
defines Spam, describes ways to filter Spam using PON WebMail & Outlook Express, and explains virus protection
& computer security.
Price Change Reminder
January
8, 2002 - Information about Pacific
Online's price change which will take effect on Tuesday January 15th, can be found
at: www.pon.net/news/pricechange.htm
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