Office
to Close Early Dec 24th
December 21, 2001 - Pacific Online's office will
be closing at 4pm on Monday December 24th. Happy Holidays & Season's Greetings!
New
Members Page Launched
November
21, 2001
- Please visit Pacific
Online's new and revised Member's Page at http://www.pon.net/member
This page includes a calendar of events, a webmail login, search engine listings and much more!
Holiday
Gift Certificates Available
November 14, 2001
- If you would like to purchase
a gift certificate for that someone special, we are waiving the startup fee on the 6-month
and 12-month signups. Gift certificates must be filled out for new
Pacific Online accounts only and cannot be filled out for oneself.
Power Cycling
Modems (11:20am)
November 14, 2001
- The power cycling of the
modems has been
successfully completed. All modems are back online and are fully
functional.
Power Cycling
Modems
November 14, 2001 -
For a few minutes between 11
and 12:30am this
morning Pacific Online's modems will be power cycled. If you
cannot
connect please try again after a few minutes. This maintenance will only
take a few minutes; it needs to be done ever so often and is done to
maintain
modem performance.
Ecommerce Presentation
November 1, 2001 - Pacific Online’s Director of Marketing, David
Thompson will be giving a free of charge short informal overview
e-Commerce presentation on Thursday November 29 at 10AM & again at
1pm. This presentation will be held at Pacific Online’s headquarters: 131
Stony Circle Suite 400 in Santa Rosa. Allow at least an hour for the
presentation which will then be followed by a short question and answer
session.
Seating is limited. Please confirm your attendance and reserve a seat
by calling David Thompson at 707.636.2000. Due to logistics and
space requirements the maximum seating will be limited to no more than
4 individuals.
New Equipment
October 26, 2001 -
The new battery backup has been
successfully installed -
in addition a new network card was put into the mail
server. There were 2 or
3 times over the past few days that the mail server
stopped for a few
seconds. This new card will eliminate those
problems.
Outage
October 22, 2001 -
At approximately 1pm a circuit
breaker outage occurred at
Pacific Online's central office which affected email and
websites. This
problem was resolved and fixed within about 20 minutes.
We apologize for
this downtime. A new battery backup is on its way.
New Start Page
October 18, 2001 - Pacific
Online's start page has been changed from
Yahoo.com to www.my.yahoo.com
. This new page is entirely
customizable - you can add and change information such as stocks,
weather, sports and much more. You will need a Yahoo ID and a Yahoo
Password
to use this start page. For convenience We recommend using
your
Pacific Online ID and Password.
Calendar Option on
Webmail
October 18, 2001 -
A full feature calendar option is now available on
Pacific
Online's web mail (email.pon.net)
Once you login to this page choose the
"calendar" option
available at the top of the screen. This calendar has
options to add
events on particular dates, automatically send email
invitations, add
notes/tasks and more!
Search Feature Enabled
October 18, 2001 - The
"Search" feature in the Pacific Online Portal software
has been enabled. A search box and 9 other search engine
links are
available.
Pacific Online CD
version Available for Download
October
12, 2001 - Pacific Online has recently upgraded its CD portal
software. This portal page is slightly larger than our original version. This
new version works on Windows 95/98, 2000, ME & NT 4.0. Do not attempt
to install this on Macintosh computers.
Download New Version Now (size = 4.29mb)
New
Newsgroup Service Offered
October 11,
2001 -
Pacific Online is now offering a new Newsgroup service in which you can read, post, and decode news. You can access these newsgroups by either of the following two methods:
1. Visiting this website: http://newsguy.com/news.htm
2. Or by the traditional method of using a NNTP newsreader and pointing
it
to the following news server address: news.pon.net
More information about NNTP newsreaders and how to set them up is found
here: http://newsguy.com/faqnews.htm
In each case above, you will want to login with your Pacific Online
username formatted as "username"@pon.net,
replacing "username" with
your's, along with your regular dialup password. You
must have the
@pon.net after your username.
Any technical support questions can be directed to:
suppport@pon.net
In addition, the following two Pacific Online specific
newsgroups have been
setup: pon.support and pon.general
Feel free to also post and interact within these two
newsgroups.
~ Pacific Online
Highway Cleanup Scheduled
October
11, 2001 -Pacific
Online invites customers to help cleanup our
section of Highway 12 near Sonoma, CA on Sunday October 21st from
11:00am to 12:30pm. All cleanup gear is provided. Please email
cleanup@pon.net
for more information and also if you would like to
participate in this event. - The Cleanup Team!
Mail Server Update
October 11, 2001 - There
is a noticeable increase in speed in the new mail
server. It is processing email faster than the old mail
server. We are
currently working on fixing a few bugs in the
Pacific Online WebMail.
Mail
Server Update (2:00pm)
October
10, 2001 (10:05am) For
a few hours this morning mail was being held
in a queue before being delivered to the actual mailboxes.
This problem was
fixed around 2pm today. ~
Technical Support Team
Mail
Server Update (10:05am)
October 10, 2001 (10:05am) Web
mail is now functional and back online.
We apologize for this delay. Web mail can be accessed at
http://email.pon.net ~
Technical Support Team
Mail
Server Update (9:55am)
October
10, 2001 (9:55am) You may notice sending
mail is a little slower than
normal. This is because we are still copying all the
"spooled" email into the
appropriate mailboxes from last night's upgrade. This
slowness will be
alleviated once all of this spooled mail is finished
copying. Web Mail is still
being worked on. - Technical Support
Mail Server Update
(9:25am)
October
10, 2001 (9:25am) With the exception of web
mail, the mail server is
now fully functional. The upgrade lasted all night and
into the morning. Due
to the amount of log files being copied this lasted
longer than originally
anticipated. The Web Mail is currently being worked on
and an update will
be posted here as soon as possible. - Technical
Support
Mail
& News Server Downtime (for Upgrade)
October
8, 2001
-
On Tuesday October 9th at 11:45pm until 6:00am
Wednesday morning the Main Mail Server for all Pacific
Online members
will be offline for some important upgrades and addition of
new features.
During this outage you will still be able to send out mail but
you will get no
response when trying to receive mail. Mail that might be
sent to your
mailbox during this outage will be stored on a backup
mail server and
delivered to your mailbox when the Main Mail server comes
back online.
Please visit our news web page after the upgrade is
complete for full details
about this upgrade and for future news. http://www.pon.net/news
Also starting at 1:00am Wednesday Morning the 10th of
October, Pacific
Online will be changing News Server providers. If you do
not use our
newsgroup service the following information will not
apply.
For those of you who do use our newsgroup server (NNTP)
news.pon.net
please be aware that there are some major changes that
you will need to
make to your news reader client. First, because we are
changing providers
most newsgroups that you have subscribed to will need to
be removed and
re-added to reset the read and unread flags within your
client. Also news
reader clients will be required to login to the service
before using it. The
login information is the same that you use for your dialup
account. For
instance if you use example@pon.net and a password of ‘example’
then
that is what you will need to use for your news reader client.
If you have any problems after these upgrades please
contact Pacific
Online support: Support@pon.net or call 707.636.2000 or toll free
888.287.9766
Thank you.
Pacific Online
Network
Problems - W32.Nimda.A@mm
virus/worm
September
19, 2001 - Starting
at approximately 6am Tuesday morning |
Pacific Online along with other
network providers started seeing and
continue to see a increase in
traffic.
This increase is directly
related to the W32.Nimda.A@mm virus/worm.
Even though Pacific Online servers were not infected our network still
continues to receive traffic from other infected servers and clients.
This
traffic has caused a strain on our network and our providers networks.
Currently Pacific Online is working on reducing the traffic created by
this
virus. As this virus is still spreading you should expect web sites
and
email to act slower in response then normal even during normally slow
times of the day as overseas servers are just now starting to be infected.
Pacific Online has detected that some of our customers are infected
with
this virus and is working to notify those customers and what steps
they
need to take. If you would like to scan your system as a pre-caution
download and install the cleaning tool that is provided free of charge by
Central Command. You can get this utility at their website
http://www.centralcommand.com/ts/00D709001aet/antinimda.exe
or if you are unable to reach their site we also have it available at
http://www.pon.net/antinimda.exe
This program will scan your system for
the virus and clean it if it is found. Although Pacific Online cannot
support
you with the installation or use of this product we can field your
questions
to the best of our ability by email. Please send your questions,
comments,
and concerns to support@pon.net
Due to the impact that this virus has had on Internet as a whole our
tech
support is extremely busy sorting out trouble unrelated to the current
problems. Please do not call our technical support asking for updates
or to
answer your question about the virus. The best method will to contact
them
by email at support@pon.net
Here are some links for more information and news about this virus:
Pacific
Online to Be Closed Monday
August
30, 2001 - In
honor of Labor Day, Pacific Online will be closed this
Monday September 3rd.
Pacific
Online Joins a Technology Roundtable
August 27,
2001 - Pacific
Online has joined and is now a member of The
North Bay Technology
Roundtable. This organization is comprised of
executives from over
25 local technology driven companies as well as
representatives from
local educational institutions. For more information
about The North
Bay Technology Roundtable please visit their web site:
www.nbtr.org
Job
Opening (Filled)
August 9, 2001 -
Pacific
Online has one full time opening
for a customer
service/technical support position. For more
information regarding this
opening at Pacific Online please write to
jobs@pon.net
Fax your resume:
707.636.2001
Attn: Employment
Highway
cleanup Scheduled
July 30, 2001 -
Pacific Online has
scheduled a highway cleanup for 3:30pm
on Saturday August 4th along
the 101 freeway just north of Windsor, CA.
This event will take
approximately 1 hour. All cleanup equipment is
provided. For more
information visit our Community
Support Page or email
cleanup@pon.net
Virus
Warning
July 26, 2001 -There is a new virus spreading via Microsoft Outlook & Outlook
Express. It usually contains the following text or something very
similar:
"Hi! How are you? I send you this file in order to have your advice. See you
later. Thanks" It randomly changes the subject lines and it may include a
file which has two .extensions at the end of the file name such as
.com.xls.
Do not open files that contain multiple extensions such as this.
When in doubt of content do not open an email. Some anti-virus software
programs that we recommend are:
http://www.centralcommand.com
http://www.mcaffee.com
http://www.norton.com
New
Business Feature
July 23, 2001 -As a new feature, every two
months Pacific Online will
randomly highlight one of the business
web sites listed on our Business
Page. Details about the business,
their services or products and each
businesses contact information
will be posted on the Spotlight
Page. The
spotlight page will be linked off of Pacific Online's Business
Sites list. A
business can only be spotlighted once.
Anti-Spam
Program Implemented
July 4, 2001 -Pacific Online has recently implemented a program on our mail
server
to help combat the increased amount of Spam that we have been
receiving.
This program is targeting the blind "dictionary" Spam
attacks (Spammers
will take hundreds of thousands of common
"names" and put the @pon.net
on the end of them, thus
flooding our mail server). While this will not remove
100% of the
Spam we receive it should make a noticeable impact and we
will be
continuing and improving our anti-Spam measures over time.
This should help us, and our customers by drastically reducing the
load on
our mail server as well as helping to eliminate much of the
unsolicited
incoming mail we have been receiving.
This should not effect any legitimate mail being sent from or to our
servers,
however if you believe that you are having a problem
receiving mail please
have the sender forward a copy of the bounce
back message they receive
to support@pon.net
Please keep in mind, our regular telephone support will not be able
to
assist you with questions or problems regarding our efforts
reduce
unwanted mass emails. Instead, please direct your inquiries
in email form
to support@pon.net
Live
Interview on TV50
June 28, 2001
- This evening
on News Channel KFTY TV 50, Pacific Online
provided live commentary
regarding the earlier decision by the Appeals
court to throw out
Microsoft's breakup order. David Thompson, of Pacific
Online,
provided his reactions to the news. This video clip has been
converted to electronic format and is available for
download below:
Download and watch this interview: INTERVIEW
Racing
Vehicle Displayed at Crusher Game
June 11, 2001 -
Recently Mantooth Motor
Sports displayed their NASCAR
racing vehicle, in part sponsored by
Pacific Online at one of the Sonoma
County Crusher baseball games (PHOTO).
This vehicle will again be on
display at Crusher Stadium for one of
the games on the weekend of July
7/8.
Updates to
Support Page
June 1, 2001 -
Pacific Online's
support page www.pon.net/support
is receiving
an overall update. Support instructions including
screen shots for the latest
Operating Systems have been added as
well as a variety of other updates.
Work continues on updating the
browser and email support sections.
May
Madness!
May 1, 2001 -
For the month of May 2001 only, Pacific Online is offering
"May Madness" a referral program where instead of the normal one (1)
month equivalent of FREE 56k access, Pacific Online customers will
receive the equivalent of two (2) months FREE 56k access for referring a
customer to Pacific Online. This special offer is valid from May 1, 2001
through May 31, 2001. Some restrictions apply. For more information and
details please visit
http://www.pon.net/member/referral.htm
Pacific
Online to be Closed Sunday
April 15, 2001
-The office
will be closed Sunday April 15 due to the Easter
Holiday. Pacific
Online will resume normal business hours Monday morning
at 9am.
Pacific
Online now Offers Residential DSL
April 10, 2001 -
Pacific
Online, Inc. announces the availability of Residential
DSL today.
Customers can now signup for residential DSL with Pacific
Online in
locations where it is available. Please visit www.pon.net/dsl
for
more information.
Pacific
Online - Weekday Hour Change
April 9, 2001
- Pacific
Online's weekday hours have been changed. We are
now open from 9am
to 8pm.
Pacific
Online - Battery Backup & Generator Available
March 30, 2001
- In
case of rolling blackouts or other power outages,
additional
batteries have been added to the existing battery back-up
system.
This will increase our overall run time. In addition a generator is
available which will continue to keep services running beyond the
capacity
of the batteries.
Pacific Online to Cleanup up
the 101 near Windsor
March 28, 2001
- Pacific Online will participate in a
late
afternoon cleanup of
one of its Adopt-A-Highway locations along the 101 freeway near
Windsor,
California. This cleanup will take place Sunday March 25,
2001. For more
information and details about this event, please
email cleanup@pon.net
Pacific Online
- Maintenance Update/Outage
March
21, 2001 - Pacific
Online has just been informed that our Telecom
Provider must perform
some emergency maintenance on their telecom
Equipment and Network.
This maintenance will affect all of Pacific Online's
56K Dialup
service for all POP numbers ending with -0171 and -0155 in the
North
Coast and Bay Areas. This maintenance will begin at 2am Thursday
Morning March 22nd and may last until 6am the same morning. Pacific
Online's network technicians will be monitoring the situation throughout
the
early morning.
Pacific Online
- Weekend Hours Change
February 7, 2001 - Effective
Saturday 2/17/01 & Sunday 2/18/01, Pacific
Online's weekend hours of operation will change to 11:00 AM to 4:00
PM.
From these dates onward Pacific Online's normal hours of
operation are:
Monday - Friday, 9:00 AM - 8:00 PM
Saturday & Sunday, 11:00 AM - 4:00
PM
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